Returns, refunds & exchanges
Not happy with your new product? No worries. We’ll give you a full refund if your product is unused.
At LifestyleHomeAppliances, we strive to ensure your complete satisfaction with every purchase. However, if you are not entirely satisfied with your product, we’re here to help with our returns, refunds, and exchanges policy.
Returns
- Eligibility for Returns: You may return most new, unused, and undamaged appliances within 30 days of delivery. Items must be in their original packaging with all included accessories and documentation.
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
- Return Process: To initiate a return, please click here to download the Return Document. Fill in and sign the document, then upload it by submitting this Return Form. Once your return is approved, we will provide instructions on how to send your item back to us.
- Return Shipping: Customers are responsible for return shipping costs unless the item is faulty or damaged.
Refunds
- Refund Approval: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Processing Time: If approved, your refund will be processed within 14 business days, and a credit will automatically be applied to your original method of payment.
- Non-Refundable Items: Certain items are non-refundable, including clearance items, gift cards, and custom orders. Please refer to the product listing for details.
Exchanges
- Defective or Damaged Items: If your appliance arrives damaged or is defective, please contact us immediately. We will arrange for a replacement or exchange at no additional cost.
- Exchange Process: To exchange an item, return the original product following our returns process. Once the original item is received, the replacement will be dispatched.
- Same Item Exchange: Exchanges are only offered for the same model unless otherwise agreed. If you wish to exchange for a different product, you will need to return the original and place a new order.
Exceptions
- Non-Returnable Items: For hygiene and safety reasons, certain items such as opened small kitchen appliances (e.g., kettles, toasters) cannot be returned unless faulty.
- Warranty Claims: For warranty claims beyond our returns period, please contact the manufacturer directly or refer to your warranty documentation.
For further assistance, feel free to reach out to our customer service team. We’re here to help ensure a smooth and hassle-free experience!
Got a question about returns?
The handy FAQs below quickly gives you the info you need.
I’ve changed my mind! Can I return my item for a refund?
If you purchased online, you can return your item within 30 days even if you have opened it for inspection. To obtain a full refund, it must be returned as new and in a resaleable condition. To start your return procedure, you need to click here, download this return PDF file and submit the document signed and fully completed using this RETURN FORM.
This means:
- You must not use it
- It should be in the original packaging
- Return it complete with all accessories
- The item must not contain any personal data
- The item must not have been registered with the manufacturer
Once you have used a product, you can only return it if it is faulty or not as described. In all cases, we reserve the right to validate the fault.
My item is damaged, what should I do?
If your item arrives damaged, you need to let us know as soon as possible. To start your return procedure, you need to click here, download this return PDF file and submit the document signed and fully completed using this RETURN FORM. Ideally within 48 hours but no later than 30 days after delivery.
Reach out to one of our helpful webchat agents who will let you know what can be done to resolve the problem.
What happens if I’m not in for my delivery?
You’ll need to make sure someone is in to accept your delivery. If our driver arrives within the estimated 4-hour timeslot and nobody’s home, please contact us for re-delivery. If you decide to cancel your order instead, we’ll refund you the price of your product but a failed delivery charge will be applicable.
My order hasn't arrived. What happens if my delivery fails?
If we’re unable to complete a delivery or associated service because of a reason that you’re responsible for, you’ll be able to rebook. You’ll be advised of the redelivery charge for your chosen date at that point, but most of the cases is free of charge. Our re-delivery costs vary with our flexible options and depend on your postcode.
If instead you choose to cancel your order, please start your refund procedure, by clicking here, download this refund PDF file and submit the document signed and fully completed using this REFUND FORM.
When will I get my refund?
You’ll get your refund within 14 days of returning your product. This will go back to the original payment method.
Can I return a product without proof of purchase?
Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice.
Can I receive a refund for the delivery charges I paid for my purchase?
Yes we do refund the delivery charges in most instances. However, in some cases delivery charges may not be refunded, our contact centre will discuss with you
I have a faulty white goods product. What should I do?
We’re sorry if your product has developed a fault. We work closely with our brand partners on domestic appliances as they are often able to resolve issues over the phone. So as a first step, after you’ve checked your user manual for tips and advice that might help, give the manufacturer a call. You can find a list of their contact details by opening Manufacturer Contact Details here.
If the manufacturer is not able to resolve the issue over the phone they can arrange an engineer to help get you back up and running as quickly as possible.
How much is delivery?
Our delivery costs vary with our flexible options – you can see the price when you checkout.
What timeslots do you have?
We deliver from 7am-8pm, but on the morning of your delivery we’ll update you with a 4 hour window, so you know when to expect us. Got plans? No worries. We offer 7am-12pm, 10am-2pm, and 12pm-5pm windows for FREE. Please mention your desired delivery time in the comment memo section when submitting the order.
When can I have my item installed?
We can install in most postcodes 7 days a week, so we can get your product up and running as soon as it arrives.
Can I arrange to have my delivery left in a safe place?
This depends on the type of product you’ve ordered, but we’ll send you a text to let you know what your options are on the day of your delivery.
Do you deliver up steps?
We do, but our drivers will have the final say on whether a delivery is possible.
Manufacturer contact details
Well-known manufacturers
| Beko | 0333 207 9710 |
| Bosch | 0344 892 0115 |
| Currys Essentials | 0344 561 1234 |
| Haier | 02031 059 636 |
| Hisense | 0344 561 1234 |
| Hoover | 03444 995 599 |
| Hotpoint | 03448 224 224 |
| Indesit | 03448 224 224 |
| Kenwood (large kitchen appliances & microwaves) | 0344 561 1234 |
| Kenwood (small kitchen appliances) | 0345 222 0458 |
| LG | 0344 847 5454 |
| Logik | 01217 667 300 |
| Samsung | 0333 000 0333 |
All manufacturers
| Admiral | 03448 224 224 |
| AEG | 03445 613 613 |
| Ariston | 03448 224 224 |
| Baumatic | 03444 995 599 |
| Beko | 0333 207 9710 |
| Belling | 0844 248 4466 |
| Bosch | 0344 892 0115 |
| Britannia Living | 01514 327 480 |
| Candy | 03444 995 599 |
| Cannon | 03448 224 224 |
| Creda | 03448 224 224 |
| Currys Essentials | 0344 561 1234 |
| Daewoo | 01189 252 577 |
| Diplomat (dishwasher) | 03448 224 224 |
| Dyson | 01666 827 401 |
| Electrolux | 03445 613 613 |
| Fisher Paykel | 01202 355 021 |
| Flavel | 0333 207 9710 |
| Fridgemaster | 01913 870 163 |
| Frigidaire | 01913 870 163 |
| General Electric | 03448 224 224 |
| Gorenje | 01215 682 270 |
| Grundig | 0333 207 9710 |
| Haier | 02031 059 636 |
| Hisense | 0344 561 1234 |
| Hoover | 03444 995 599 |
| Hotpoint | 03448 224 224 |
| Husky | 01455 555340 |
| Indesit | 03448 224 224 |
| Kenwood (large kitchen appliances & microwaves) | 0344 561 1234 |
| Kenwood (small kitchen appliances) | 0345 222 0458 |
| Lec | 0844 248 4466 |
| Leisure | 0333 207 9710 |
| LG | 0344 847 5454 |
| Liebherr | 0333 014 7888 |
| Logik | 01217 667 300 |
| Matsui | 01217 667 300 |
| Maytag | 03448 224 224 |
| Micromark | 03448 224 224 |
| Miele | 0330 160 6600 |
| Montpellier | 0344 561 1234 |
| Neff | 0344 892 0115 |
| New World | 0844 248 4466 |
| Norfrost | 0845 634 1388 |
| Novia Scotia | 0845 634 1388 |
| Panasonic | 0344 844 3899 |
| Parkinson Cowan | 03445 613 613 |
| Rangemaster | 01926 457 634 |
| Rosieres | 03444 995 599 |
| Samsung | 0333 000 0333 |
| Sharp | 01759 487 836 |
| Siemens | 0344 892 0115 |
| Smeg | 0344 557 9907 |
| Stoves | 0844 248 4466 |
| Tricity Bendix | 01582 578 813 |
| Whirlpool | 03448 224 224 |
| White Knight | 01422 203555 |
| Zanussi | 03445 613 613 |
How do I track my order?
As soon as you’ve placed your order, we’ll email you to acknowledge we’ve received it. You can also check your order has been placed by logging in to ‘My Account‘. We’ll then email you with further details as your order progresses. You can also use this Track Your Order link.
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What Lifestyle Home Appliances promise
- Friendly and professional service
- Delivery and installation on the same day
- Free disconnection of your old appliance
- We’ll take away the packaging
- Gas Safe Registered engineers
