Frequently Asked Questions

You can order your item through this website or from one of our friendly customer advisors over the phone. You can contact our friendly UK based call centre, 10am-8pm Monday-Friday (Sales open at 10.30am) and 10:30am-4pm at Saturday on 01603 975740.

Cut-off for delivery will vary depending on your location. To ensure you get the best possible service, we stagger the cut-off time for delivery from 5pm right up until Midnight.

We offer three delivery methods when you order from us. Each method has its own estimated delivery time and price. Information will be clearly visible on the website when you submit the order.

Here’s our delivery methods:

• Express delivery – Parcel2go First Class (2-3 business days)
• Standard delivery – Parcelforce Express Delivery (4-5 business days)
• Free shipping – (4-7 business days) (FREE).

The beauty to purchase from Lifestyle Home Appliances is that we can deliver and install your new product on the same day, at a time to suit, 5 days a week. Our team are all experts at installing everything, from large screen TVs, dishwashers and washing machines, to fridge freezers, integrated appliances and cookers.

What’s more, unlike other retailers, we’ll not only install your product, we’ll disconnect and take away your old one for free recycling if you want us to. We don’t leave the packaging either – we’ll take that away too!

We try to list the full dimensions for every item. If for any reason the item you want doesn’t have dimensions, please call our customer advisors on 01603 975740

It’s important to note that the item dimensions don’t include any protruding features such as controls and handles etc. Item dimensions represent the casing of the item only. Whilst we try to be as accurate as possible, all sizes, weights and measurements quoted on the website are approximate.

Yes. We’ve made every effort to display all item colours accurately.

You can view the current ‘stock status’ or ‘availability’ of any product we sell on our website, on the product information screen.

If a product is listed as ‘in stock’, we will dispatch your order within 48 hours if there are no issues with authorising your payment and you placed your order before our 5:00pm cut-off time (weekdays). The time taken from dispatch to delivery will depend on the delivery service you select at the checkout.

If you’re not happy with your product, just let us know within 30 days of delivery and you can return it. Your refund will be made within 14 days of collection from your home and it will include the cost of delivery. It’s important you don’t use or install your product. If you do, we’ll have to deduct up to 50% of its value from your refund, as we cannot resell it as a new item. We’re happy for you to unpack the product and inspect it properly. We’ll refund you in full for items which haven’t been used, as long as you let us know you want to return it within 30 days of delivery. Please note, software cannot be returned. If you’re returning a bladed gardening item, it’ll need to be boxed before it can be returned to us. Batteries from any used returns will need to be disconnected. For more information on this, please visit our Ts&Cs.

If you think your product may be faulty, we’ll do our best to resolve the problem as quickly as possible. We’ll ask you to provide information on the product and the problem, and may suggest an engineer’s visit to help identify the fault. If the product is faulty, we’ll offer you a resolution in accordance with your legal rights. For more information on this, please visit Returns, refunds & exchanges.

The manufacturers will supply a warranty in addition to your rights under the Consumer Rights Act. In most cases you’ll receive a 1 year warranty covering all parts and labour, or in some instances, it may be extended to 2, 5 or even a whopping 10 years by the manufacturer. You may need to register to qualify for these promotions – please check with one of our team.

Bladed items, including chainsaws, grass trimmers, hedge trimmers, multi tools and saws, can only be purchased if you are 18 years of age or over. If you are underage please do not attempt to order or purchase these products. We complete age verification checks on orders for bladed products and our drivers, if appropriate, also check that delivery recipients are over the age 18 years old. We reserve the right not to supply any age restricted products where we reasonably believe that you are below the relevant legal age.

10% discount for registration – Redeem the voucher after you have added all the products to your basket.
Voucher code: EXTRA10

25% discount on bulk purchases. The total order value needs to be over £5,000 – Redeem the voucher after you have added all the products to your basket.
Voucher code: BULK10

For LifestyleHomeAppliances cashback promotions for old appliances, up to £400, we’ll email you a link to your claim form. You’ll receive this within 72 hours of your delivery. Claiming is simple – just fill in the form and we’ll have the money to you within 21 days.

If you’re eligible for a promotion or cashback, please use the contact form or Live Chat to request more details.

You can use Visa, Visa Debit, American Express, MasterCard, Google Pay or Apple Pay.

Apple Pay creates an 8-digit unique account ID for your iPhone and this is what shows up on your invoice. It’s still linked to your bank card, so money will still come out of your account when you make a payment. And of course, any refunds will go straight back where they need to be.

Yes. We encrypt (safely lock in our system so no one can see) your payment card details using industry standard SSL technology “Let’s Encrypt” to ensure they are completely safe.

Simply telephone our friendly call centre on 01603 975740 and one of our advisors will be happy to process your order by telephone using your payment card.

Authority for payment must be given at the time of your order. Payment will only be taken once your delivery date has been agreed. Your card will not be charged if the order is ‘On hold’ or ‘Cancelled’.

10% discount for registration – Redeem the voucher after you have added all the products to your basket.
Voucher code: EXTRA10

25% discount on bulk purchases. The total order value needs to be over £5,000 – Redeem the voucher after you have added all the products to your basket.
Voucher code: BULK10

Voucher codes will be available for a specific time period. Please check the expiry date and that you’ve entered the code correctly. A common error is an extra space if you’re copying and pasting the code. Codes aren’t case sensitive so it’s fine to use capital or lower case letters.

Yes, if it’s a discount code that you’ve seen on our website. Please let our friendly customer advisors know that you have seen a discount code so that they can add this to your basket. If it is a unique discount code that you’ve received via an email, then it will need to be redeemed online as it isn’t valid for orders placed over the phone.

No. Sorry, only one voucher code can be used per transaction. Your unique discount code has been generated especially for you and can only be used once, however all other discount codes can be used as often as you like.

Discount codes can’t be used in conjunction with Price Match. We’ll happily honour whichever option gives you the biggest savings on the listed selling price.

Your unique discount code has been generated especially for you and can only be used once, however all other discount codes can be used as often as you like.

The discount code box can be found at the bottom of your basket. Simply type or copy and paste your code into the box and click apply. Your total will update to include your discount saving. Please be aware, you must enter your discount code in the basket as you can’t apply it later.

From time to time we’ll offer discount codes across the site. This will be clearly visible on our homepage and on the specific product page that the discount applies to. Sometimes we may ask for your email address in order to receive a unique discount code. We will use your email address to inform you about our latest promotions and offers. You can unsubscribe from these emails at any point.

You’ll be able to use your discount when you place an order of £299 or above. Simply enter your code in the basket and your discount will be applied automatically.

All promotional products are subject to availability while stocks last. We also reserve the right to void amend and/or change this promotion at any time.

25% discount on bulk purchases. The total order value needs to be over £5,000 – Redeem the voucher after you have added all the products to your basket.
Voucher code: BULK10

We deliver to all mainland UK addresses, including Northern Ireland.

We are pleased to provide a comprehensive range of delivery and installation services, ensuring you have all the information you need both before and after placing an order with us.

Our service is built on affordable rates, reliable schedules, and door-to-door convenience. We offer nationwide and international transportation, ensuring safe handling. Catering to both private and commercial needs, we transport all types of items.

Our large products are delivered by our in-house 2 man logistics company, LHA Logistics. For smaller items we partner with DPD. If your order is being delivered by DPD, we will let you know the night before, so you are fully informed on the delivery process. For deliveries to Northern Ireland and other selected postcodes, we partner with delivery specialists for the location.

We also offer a Click & Collect service on smaller items, so you can choose to have your order delivered to one of thousands of Yodel Store locations. You’ll have 10 days to collect, so no need to worry about waiting in! When submitting the order, please indicate in the comment section if you wish to make a purchase using Click & Collect.

If you’ve provided a mobile number, you’ll receive a text message and email letting you know the timeslot estimated for your delivery. Our deliveries start at 7am, so if yours is due before 9am, we’ll send you your text message a bit earlier, at around 6.30am. To keep up to date with any changes on your delivery day, you can track your order at ‘Track Your Order’. Please note, this time may change as your driver makes their way to you, especially during bad weather or increased traffic.

To help you plan your day without having to waste time waiting around. The Track Your Order service is available from the time you complete your order and can be accessed through the website, your Order Acknowledgement Confirmation email or by visiting ‘Track Your Order’.

We confirm this to you after choosing your delivery option. In the few cases where we can’t confirm this at the point of order, and we will send you a text message to your mobile with the exact date and time of your home delivery. If you have chosen home delivery, you’ll be notified by DPD the day before delivery. You’ll then receive your timeslot from DPD before 11am on the day of delivery. If you have chosen Click & Collect, you’ll receive a notification when your order has been dispatched and again when it arrives into store. For all other deliveries you’ll then receive an email and an SMS when your order has been dispatched with information on how you can track your order.

Sometimes there might be some restrictions on when we can deliver – for example if bad weather closes the road. We’ll block out any unavailable dates when you place your order, and on the day if something stops us from delivering to you we’ll let you know so we can rearrange. We’ll email you with any updates, so make sure to keep an eye on your inbox.

If you’re in a real hurry to get your product, please note that we do not offer Next Day delivery service. Kindly ensure your order is placed within the specified time frame for being able to get your order delivered to you on time.

Our delivery costs vary with our flexible options – you can see the price when you checkout. This allows you to create a package which fits in with your busy lifestyle. Occasionally we may offer these paid for delivery options at a discounted rate. These promotions will be clearly stated on the website.

We offer three delivery methods when you order from us, each with its own cost and delivery time. This information will be clearly displayed on the website when you place your order.

With our delivery services, we handle your items as if they were our own. Our excellent service record, competitive pricing, and professional expertise have made us a leader in both national and international delivery services, earning us the trust and appreciation of our clients. We look forward to earning yours too!

Here are our delivery options:

Express Delivery – Parcel2Go First Class (2-3 business days)
Standard Delivery – Parcelforce Express Delivery (4-5 business days)
Free Shipping – (4-7 business days) (FREE)

Additionally, unlike other retailers, we not only install your new product, but we’ll also disconnect and take away your old one for free recycling if desired. We won’t leave the packaging behind either – we’ll take that away too!

Choosing an ECO Free delivery day simply means we are already in your area. You can do your bit for the environment by selecting this method, that way you help us reduce the traffic on the roads and save fuel. Together we’re cutting carbon emissions.

Delivery slots are great for making sure your new appliance arrives when you’re at home. You can choose from morning and afternoon time slots for free, with no extra cost, and we’ll arrive with your delivery at a time that suits you. However, it’s important to remember that this option is available even if you’ve requested for a cooking product to be connected. This service is also available on small appliance, TV & entertainment, computing, smart tech, gardening and DIY products either.

Simply indicate the preferred delivery time in the comment box when placing your order.

Yes, you can change your delivery date up to the day before using the ‘Contact’ page. If you need help, just give us a call on 01603 975740.

On small appliances, selected TV & entertainment, computing, smart tech, gardening and DIY products, you’ll be able to change your delivery date with our trusted delivery partner, DPD, once you’ve had the confirmation SMS and email. Simply follow the instructions in the SMS or visit their site and DPD will take care of the rest.

When you place your order, your delivery price has been secured. This means that if you need to delay your delivery, we can change it to a time that suits you at no extra cost.

Yes, please use Contact page to submit your request. If you don’t think you’ll be at home to sign for your delivery, give us a ring or use our Contact page, and we can re-schedule delivery for another day. Not available for the whole day? We can offer you your very own timeslot. Simply choose from morning, lunchtime or afternoon delivery timeslots during checkout, and indicate the preferred delivery time in the comment box when placing your order.

Yes, please use Contact page to submit your request.

We always try to deliver all your items together to make things as easy as possible for you. However, sometimes items will be delivered from different warehouses so will arrive separately. You can track your delivery to stay up to date with when your items will be delivered. If you need to change your home delivery on a DPD order, their in-flight options let you choose a different delivery date.

You can amend your delivery details before your delivery day by using our ‘Contact’ page. Simply indicate the preferred delivery address in the comment box and submit your request. It will be arranged free of charge.

The standard delivery available on selected TV & entertainment, computing, smart tech. gardening and DIY products will specify the latest date that they will be delivered. We will send you tracking information by SMS and email when the order is with the courier, and an ETA timeslot on the morning of delivery. When you get your tracking information you can also use DPD Precise or visit their site to choose a convenient day for delivery, and you can even narrow it down to a one hour time slot. So there’s no need to wait in all day. If you’ve selected Express Delivery, you’ll still get your order before midday if you don’t respond to the automated DPD Precise text offering you a 1 hour timeslot. However if things have changed and you won’t be in at that time, you can still use this service to pick a new delivery slot for later in the day.

You can use DPD’s in-flight options on their site which allow you to change the delivery date. If you’ve chosen the standard delivery method, we will let you know the exact day of delivery by email and text message after your order has been dispatched.

Yes, you choose to cancel your order. In order to do so, please start your refund procedure, by clicking here, download this refund PDF file and submit the document signed and fully completed using this REFUND FORM.

You will select your delivery option in the basket while submitting your order. After you order we’ll let you know exactly when your product will be delivered, and you can track your order here.

To get the most up to date delivery time, visit our ‘Track Your Order‘ page. To make any changes on your order, please give us a call on 01603 975740 or use our Contact page.

For your most up to date delivery time, you can Track Your Order. Make sure to keep an eye on your emails and mobile too, as any updates from us on the day will be sent here. If your timeslot has come and gone and your driver is nowhere to be seen, speak to our contact centre at 01603 975740, or use our Contact page to report the incident.

That’s because we’ve gone green here at LifestyleHomeAppliances. Your invoice will be emailed to you within 72 hours of your delivery being made.

Oops! We all make mistakes sometimes. Give us a call on 01603 975740 and we’ll swap your product for something else, or provide a full refund within 14 days after receiving your refund request. If you think you’re going to return an item, it’s important that you don’t use or install it as you may not receive a full refund. You can also refuse delivery of your order and it will be returned to us.

You can keep an eye on your delivery on our track your order page. If your item is showing as delivered but you don’t think it has been, please give us a call at 01603 975740. or use contact page to report the problem.

We won’t let a bit of rain or snow get in our way, so we’ll always try and deliver your products whatever the weather. If your driver is delayed for any reason or needs to reschedule the delivery, don’t worry, you’ll be the first to know.

We connect all freestanding cookers, built in ovens and hobs, induction hobs. If this happens, you may need an electrician to amend your wiring we will sort it out for you. We also install integrated fridge freezers.

Installation is completely free, regardless of what you order or wish to have installed, and we will carry it out on the same day your order is delivered, at no extra cost. We also offer free delivery if you’re not in a hurry.

• Clear the Space: Ensure the area where the appliance will be installed is free from any clutter.
• Check Power and Connections: Ensure you have the necessary electrical outlets, gas, or water connections available and accessible. Make sure these are up to the required standards for your new appliance.
• Measure the Space: Double-check the dimensions of the appliance and the space where it will be installed.
• Ensure Access to the Property: Clear pathways from the entry point to your property, making it easier for the engineers to transport and install the appliance.
• Be Present for Installation: Ensure someone is available at home during the installation to provide access and answer any questions from the engineer.

LPG stands for “Liquid Petroleum Gas”. This is usually supplied in cylinders and is common in remote areas that don’t have a mains natural gas supply.

You’ll need to check within the item specification on our website to see if it can be converted, or by speaking to one of our team.

The “Hot Zone” is the area between your cooker or hob and anything above it. This area needs to be clear of any flammable materials, such as wallpaper, cupboards or shelves and plug sockets.

Yes. We will send your item out with our specialist installation team, so they can deliver, connect and have you cooking away in no time!

Every installation is different, so it’s difficult to say. Generally we ask you to allow at least 45 minutes per installation. Our guys are true professionals, and do this every day, so they will work as quickly and safely as possible.

Yes, regardless of the material—whether it’s wood, granite, composite, or metal worktops—we can accommodate your needs. If you’re moving from a four burner to a five or six burner, we can make your aperture bigger to install the new hob if required.

We certainly will. One thing to mention though – our delivery team will need to assess the unit on arrival to make sure it’s in good condition and strong enough to house your new oven. As long as there’s no existing damage, and we don’t deem it unsafe, we’ll have you connected up in no time.

That’s absolutely fine. Our delivery team will handle the disconnection of either gas or electric, and they can connect the new appliance regardless of the fuel type.

Yes, they will. These days, most cooking items aren’t supplied with cables or hoses, for your safety. However, our delivery team will come prepared.

Door reversal is included as part of our free connection service on integrated appliances and qualifying freestanding appliances. On the product page of your chosen model, scroll down the specifications and you’ll be able to check the default hinge position and whether or not the doors can be reversed.

Any Yodel & DPD stores near you.

Yodel & DPD stores stores are open early until late, but specific opening times vary between stores.

Your parcel will arrive at your chosen store before 9PM on the day you’ve selected. Yodel will send you a text and an email to let you know when it’s ready to collect.

When your parcel is ready, you’ll receive a text and an email containing a collection code. Take this code, along with a valid form of ID, to the store within 10 days to retrieve your parcel.